Start your team's journey with Lienly today
Get the information you need with our FAQs below.
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM EST. You can call us at 813-424-2695, send an email to clientmessages@lienly.com, or message up through the client portal.
A full and current product list is on the client portal "Create Order" page. Here are a list of products: Boundary Survey, Elevation Certificate, Buyer Approval Tracking, Commercial and Residential Municipal Lien Searches, Condo Questionnaire, Elevation Certificate, Estoppel Certificate, HOA Research, Payoff Letter, Permit Closure Service, Post Closing Update, Release Tracking, Shipping Requests and Affidavit Document Execution. We are always looking to grow our business, so if there's something you'd like to see, we are open to ideas and can discuss it with our development team.
To become a client and gain access to our client portal, please contact us via the "place order' button located in the top right corner of this website, by phone (813-424-2695) or by email (clientmessages@lienly.com). We will set up your account and provide you with access to the portal. If you need to place an order right away, you can send us the property information at the same time!
We charge a base price for each product, with any additional hard costs added as needed (such as city, county or HOA costs). For inquiries about specific products, please contact us directly. You can also find us in the Qualia and Closer's Choice marketplaces.
If a cancellation is requested, the client will be responsible for any non-refundable hard costs incurred by the municipality. These costs can include, but are not limited to, fees for permits, code enforcement results, and document processing. We understand that plans can change, and we strive to accommodate cancellation requests whenever possible. In some cases, municipalities may issue refunds if results have not yet been dispatched, so please request a cancellation as early as you can if our completed report has not been sent to you. We have a monthly cancellation threshold of 20% and require signed cancellation contracts.
By Florida statute, we have 30 days after closing to request a refund to a HOA/Mgmt company with a fully executed cancellation contract. Anything outside of those terms they can deny a refund request. We understand that your time and resources are valuable, and we want to ensure that you are able to utilize our services to their fullest potential. That's why we are dedicated to providing our clients with the best possible service, and we take your satisfaction very seriously. One way that we demonstrate this commitment is by sending out reminder messages to our clients before the 30-day mark of closing on a file. These messages serve as a friendly reminder to let us know if a file has been cancelled, so that we can request a refund from the Homeowners Association (HOA) on your behalf. We understand that sometimes plans change, and we want to make sure that you are not charged for services that you are not able to use. By letting us know about cancellations in a timely manner, we can work to minimize any additional costs for you.
Yes. We understand that requesting a refund can be a sensitive matter, and we want to make sure that all of our clients have the opportunity to do so in a timely manner. That being said, it is important to note that our company has a maximum timeframe of 180 days from the date of closing for clients to request a refund for a paid but cancelled order. This policy is in place for the purpose of our internal organization and management. We care about our clients, and we want to make sure that you are satisfied with our service. If you have any questions or concerns about requesting a refund, please don't hesitate to reach out to us. We are here to help you in any way we can.
Yes, in most cases. Our policy ensures that upon cancellation, all costs are refunded or waived. If you're interested in this option, please contact us directly, as it involves a different pricing structure.
A hard cost is a type of expense incurred for results or completion of a product outside of Lienly. Examples of who may charge a hard cost include, but not limited to, municipalities, cities, counties, HOAs, management companies or surveyors.
The turnaround time for a municipal lien search can vary depending on the municipality and the complexity of the property in question. Typically, the turnaround time for a municipal lien search ranges from 2-10 business days. However, it can take longer if the municipality is experiencing high volume or if there are any complications with the property's records. Please note that this turnaround time is an estimate and may be subject to change based on the municipality's processing times and any issues that may arise during the search process. We will keep you updated on the progress of your order and inform you of any delays as soon as possible. An estimated completion date message is sent on all orders within 0-3 business days, depending on the product.
The base price for the first update is waived, although any hard costs will be charged. For the second update, the full price applies. If a third update is required, we will again waive the base price but charge for any hard costs. This pattern will continue for subsequent updates.